GENERAL INFORMATION

Welcome to Arroyo del Moro Viticultores! The terms “we”, “us”, and “our” refer to Arroyo del Moro Viticultores. Arroyo del Moro Viticultores operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a premium shopping experience (the “Services”). Arroyo del Moro Viticultores uses Shopify technology, which enables us to offer you the Services.

The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty, disclaimers, and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree with these Terms of Service or the Privacy Policy, you must not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By accepting these Terms of Service, you represent that you are at least the age of majority in your state or province of residence and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online stores or purchasing any products or services we offer, you may be required to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide in our store is accurate, current, and complete, and that you have all necessary rights to provide this information.

You are solely responsible for maintaining the security of your account credentials and all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS

We have made every effort to display our products and services accurately in our online store. However, please note that colors or product appearance may differ from what is shown on your screen due to the type of device you use and its settings.

We do not guarantee that the appearance or quality of any product or service you purchase will meet your expectations or match how it is displayed in our online stores.

All product descriptions may be modified at any time without prior notice, at our sole discretion. We reserve the right to discontinue the sale of any product at any time and may limit quantities offered to any person, geographic region, or jurisdiction.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. Arroyo del Moro Viticultores reserves the right to accept or reject your order for any reason, at its sole discretion. Your order is not accepted until Arroyo del Moro Viticultores confirms acceptance. We must receive and process your payment before accepting your order.

You must review your orders carefully before completing the purchase, as Arroyo del Moro Viticultores may not be able to process cancellation requests once an order is accepted. If we do not accept, modify, or cancel an order, we will attempt to notify you using the email, billing address, or phone number provided at the time of purchase.

You may return or exchange your purchase only in accordance with our refund policy [LINK].

You represent and warrant that your purchase is for personal or household use and not for resale or commercial export.

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions are subject to change without prior notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be indicated in the order confirmation sent to you by email. Unless expressly stated otherwise, listed prices do not include taxes, shipping, handling, customs fees, or import charges.

Prices listed in our online stores may differ from prices offered in physical stores or online stores operated by third parties. We may occasionally offer promotions that affect pricing strategies and are governed by terms that differ from these Terms. If there is a conflict between promotion terms and these Terms, the promotion terms prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made in our stores. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so we can complete your transactions and contact you as needed.

You represent and warrant that: (i) the credit card information you provide is true, correct, and complete; (ii) you are duly authorized to use the credit card; (iii) charges incurred will be accepted by your credit card company; and (iv) you will pay all charges incurred at posted prices, including shipping, handling, and applicable taxes.

SECTION 5 – SHIPPING AND DELIVERY

We are not responsible for any delays in shipping or delivery. All delivery times are estimates and not guaranteed. We are not liable for delays caused by the carrier, customs procedures, or events beyond our control. Once we transfer products to the carrier, title and risk of loss pass to you.

SECTION 6 – INTELLECTUAL PROPERTY

Our Services—including but not limited to all trademarks, brands, text, samples, images, graphics, product reviews, videos, audio, and the design, selection, and arrangement thereof—are the property of Arroyo del Moro Viticultores, its affiliates, or licensors, and are protected by U.S. and international patents, copyrights, and other intellectual property laws.

These Terms allow you to use the Services solely for personal, non‑commercial use. You may not reproduce, distribute, modify, create derivative works, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent.

Except as expressly provided, nothing in these Terms grants or shall be interpreted as granting any license or rights under any patent, trademark, copyright, or other intellectual property of Arroyo del Moro Viticultores, Shopify, or any third party.

Unauthorized use of the Services may violate federal and state intellectual property laws. All rights not expressly granted are reserved by Arroyo del Moro Viticultores.

Names, logos, product and service names, designs, and slogans of Arroyo del Moro Viticultores are trademarks of Arroyo del Moro Viticultores or its affiliates or licensors. You may not use such trademarks without prior written permission.

Shopify names, logos, product and service names, designs, and slogans are trademarks of Shopify. All other trademarks appearing in the Services belong to their respective owners.

SECTION 7 – OPTIONAL TOOLS

You may be provided access to customer tools offered by third parties as part of the Services, which we do not monitor, control, or influence.

You acknowledge and agree that we provide access to such tools “as is” and “as available,” without warranties or endorsements. We have no liability arising from or related to your use of optional third‑party tools.

Your use of optional tools offered through the site is entirely at your own risk and discretion, and you must ensure you understand and approve the terms under which such tools are provided by the relevant third‑party providers.

We may also introduce new features or tools in the future. These will also be considered part of the Services and subject to these Terms.

SECTION 8 – THIRD‑PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including embedded third‑party functionality). We are not responsible for examining or evaluating the content or accuracy of any third‑party materials or websites you choose to access.

We are not liable for any damage or loss related to your access to third‑party websites or your purchase or use of any product, service, resource, or content from such websites. Please review third‑party policies carefully before engaging in any transaction.

Complaints, claims, concerns, or questions regarding third‑party products or services must be directed to the third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

[NOTE TO MERCHANT: This section accurately describes Shopify’s relationship with your store and must not be removed or modified.]

Arroyo del Moro Viticultores operates using Shopify technology, which enables us to offer the Services. However, any sale or purchase made in our store is conducted directly with Arroyo del Moro Viticultores.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Arroyo del Moro Viticultores, including any injury, damage, or loss resulting from the purchase of products or services.

You expressly release Shopify and its affiliates from any claims, damages, and liabilities arising from or related to your purchase and transaction with Arroyo del Moro Viticultores.

SECTION 10 – PRIVACY POLICY

All personal information collected through the Services is subject to our Privacy Policy, available here [LINK], and certain personal information may also be subject to Shopify’s Privacy Policy, available here.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access and use of the Services to provide and improve our Services. Information submitted to the Services will be transmitted and shared with Shopify and third parties, which may be located in countries other than your own, for the purpose of providing the Services.

Please review our Privacy Policy [LINK] for more information on how we, Shopify, and our partners use your personal information.

SECTION 11 – COMMENTS

If you submit, upload, post, email, or otherwise transmit ideas, suggestions, comments, reviews, proposals, plans, or other content (“comments”), you grant us a perpetual, worldwide, sublicensable, royalty‑free license to use, reproduce, modify, publish, distribute, and display such comments in any medium for any purpose, including commercial use.

You represent and warrant that: (i) you own or have all necessary rights to the comments; (ii) you have disclosed any compensation or incentive received in connection with submitting the comment; and (iii) your comment complies with these Terms.

We have no obligation to: (1) maintain the confidentiality of your comment; (2) pay compensation for your comment; or (3) respond to your comment.

We may monitor, edit, or remove comments that we determine, at our sole discretion, to be illegal, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable, or that violate intellectual property rights or these Terms.

You agree that your comments will not violate any third‑party rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You also agree that your comments will not contain defamatory, unlawful, abusive, or obscene material, nor any computer virus or malware.

You may not use a false email address, impersonate another person, or mislead us or third parties regarding the origin of any comment. You are solely responsible for your comments and their accuracy.

We assume no liability for comments posted by you or any third party.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on or within the Services may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing strategies, promotions, offers, shipping charges, transit times, or availability.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have placed your order).

SECTION 13 – PROHIBITED USES

You may access and use the Services only for lawful purposes. You may not use the Services, directly or indirectly:

(a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (c) to infringe our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or reuse any material that does not comply with these Terms; (g) to transmit or procure the sending of any advertising or promotional material, including “junk mail”, “chain letters”, “spam”, or similar solicitations; (h) to impersonate or attempt to impersonate any person or entity; (i) to engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Services or that may harm Arroyo del Moro Viticultores, Shopify, or users of the Services.

Additionally, you agree not to:

(a) upload or transmit viruses or malicious code; (b) reproduce, duplicate, copy, extract, sell, resell, or exploit any part of the Services; (c) collect or track personal information of others; (d) spam, phish, pharm, or pretext the Services; (e) use robots, spiders, scraping tools, data extraction tools, automated devices, AI agents, or other automated or manual means to access the Services; (f) interfere with or circumvent security or authorization features, robot exclusion headers, or other measures used to restrict access.

We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine you have violated any part of these Terms.

SECTION 14 – AGENTS

14.1 This section (“Agent Terms”) applies if you use, enable, or cause the implementation of an Agent to access, use, or interact with any Service. “Agent” means any software or service that performs autonomous or semi‑autonomous actions on behalf of any person or entity and may operate without direct supervision.

14.2 No Agent may access, use, or interact with the Services unless it identifies itself and operates in strict compliance with section 14.4. No Agent may access the Services if we request that it refrain from doing so.

14.3 We may limit, including through technical measures, the access, use, and interaction of any Agent with the Services.

14.4 Agents must: (i) identify themselves in every HTTP/HTTPS request by including “Agent/[agent name]” in the user‑agent field; (ii) not obscure or confuse the fact that interactions originate from an Agent, including by imitating human behavior or bypassing CAPTCHA; (iii) truthfully respond to any inquiry intended to determine whether interactions originate from a human or a computer; (iv) not circumvent measures intended to block or limit Agent access.

SECTION 15 – TERMINATION

We may terminate this agreement or your access to the Services (or any part thereof) at our sole discretion at any time without notice, and you will remain responsible for all amounts owed up to the date of termination.

The following sections survive termination: Intellectual Property, Comments, Termination, Warranty Disclaimer, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by nature should survive termination.

SECTION 16 – WARRANTY DISCLAIMER

Information presented on or through the Services is provided solely for general informational purposes. We do not guarantee the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk.

UNLESS EXPRESSLY STATED BY THE MERCHANT, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY REPRESENTATION, WARRANTY, OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON‑INFRINGEMENT.

We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error‑free.

Some jurisdictions do not allow the exclusion of implied warranties, so the above disclaimer may not apply to you.

SECTION 17 – LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE MERCHANT, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, REVENUE, SAVINGS, DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCT PURCHASED THROUGH THE SERVICES.

SECTION 18 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Arroyo del Moro Viticultores, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any loss, damage, liability, or claim, including attorney fees, arising from:

(1) your breach of these Terms of Service or referenced documents; (2) your violation of any law or third‑party rights; (3) your access and use of the Services.

We will notify you of any indemnifiable claim, provided that failure to notify promptly does not release you from obligations unless materially prejudicial. We may control the defense and settlement of such claims at your expense.

SECTION 19 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed without affecting the validity of the remaining provisions.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Failure to enforce any right or provision of these Terms does not constitute a waiver.

These Terms and any policies posted on the site constitute the entire agreement between you and us, superseding any prior agreements or communications.

Any ambiguity in interpretation shall not be construed against the drafting party.

SECTION 21 – ASSIGNMENT

You may not assign or transfer this agreement or any rights or obligations without our prior written consent. Any attempt to do so is void. We may assign or transfer these Terms without your consent.

SECTION 22 – GOVERNING LAW

These Terms and any separate agreements under which we provide Services shall be governed and interpreted in accordance with the federal and state courts of the jurisdiction where Arroyo del Moro Viticultores is based. You and Arroyo del Moro Viticultores agree to the jurisdiction of such courts.

SECTION 23 – HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 24 – CHANGES TO TERMS OF SERVICE

You may review the most current version of the Terms at any time on this page.

We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. It is your responsibility to check periodically for changes. We will notify you of material changes as required by law.

Your continued use of the Services after changes are posted constitutes acceptance.